Last updated: [11/1/2025]
Company: The Innovate Minds

  1. Agreement

These Terms & Conditions (“Terms”) govern the supply of services by The Innovate Minds (“we”, “us”, “our”) to you (“Client”, “you”). By signing a service agreement, purchase order or otherwise engaging in services, you agree to be bound by these Terms, together with the specific service agreement.

  1. Services

We provide website development, digital marketing, SEO, e-commerce solutions, UI/UX, graphic design, analytics, technical support & maintenance (“Services”). The specific scope, deliverables, timeline and pricing will be set out in the service agreement/statement of work.

  1. Client responsibilities

You will:

Provide accurate and complete information in a timely manner;

Provide any content, materials, access, approvals and cooperation required for us to deliver the services;

Review and approve deliverables in a timely manner;

Ensure you have rights to any content you supply (e.g., text, images, logos) and that it does not infringe third-party rights.
Failure to fulfil your responsibilities may delay the Services and we are not liable for such delays.

  1. Fees & payment

Fees for the Services are set out in the service agreement. Unless otherwise stated, we invoice: (i) initial deposit/advance; (ii) milestone payments; (iii) monthly payments (for retainer/maintenance services).

Payments are due within [e.g., 15 days] of invoice date unless otherwise agreed. Late payments may attract interest at [e.g., 2% per month] or suspension of ongoing services.

You are responsible for all taxes, duties or levies imposed by governmental authorities.

  1. Changes & additional work

If you request changes that are outside the original scope (“Change Request”), we will provide you a written estimate and you may approve or reject. Additional fees and time may apply.

  1. Intellectual property

Unless otherwise agreed, we grant you a non-exclusive, non-transferable licence to use deliverables for the purposes set out in the service agreement.

We reserve ownership of underlying tools, software, know-how, methodologies and any pre-existing intellectual property.

You warrant that content you supply does not infringe any third-party rights and indemnify us against any related claim.

  1. Confidentiality

Each party will treat as confidential all information marked or understood to be confidential. Except as required by law, the other party’s consent is required prior to disclosure.

  1. Limitation of liability

To the maximum extent permitted by law, our liability for any claim arising out of the Services or these Terms will not exceed the total fees paid by you in the 12 months preceding the claim.

We will not be liable for any indirect, incidental, consequential or special damages (e.g., loss of profit, loss of data).

This limitation applies even if we were advised of the possibility of such damages.

  1. Termination

Either party may terminate the service agreement with [e.g., 30 days’ written notice] if the other party breaches a material term and fails to remedy within 14 days.

On termination: you must pay for all work completed up to termination date; we will deliver any work in progress once payment is settled; our refund policy (if applicable) applies.

  1. Force majeure

Neither party is liable to the other for delays/failures caused by circumstances beyond reasonable control (e.g., acts of God, internet outages, government action). The affected party will notify the other and both parties will use reasonable efforts to resume performance.

  1. Entire agreement & amendments

These Terms, together with the service agreement, constitute the entire agreement between you and us regarding the Services and supersede prior proposals or representations. We may amend these Terms at any time by posting updated Terms on our website with “Last updated” date. Your continued use of services constitutes acceptance of the updated Terms.

  1. Severability & waiver

If any provision is held invalid or unenforceable, that provision will be struck out and the remainder will continue in full force and effect. A waiver of any term or breach is not a waiver of any subsequent breach.

  1. Notifications

All notices required under these Terms shall be in writing (email is acceptable) and sent to the addresses set out in the service agreement or via the contact details you provide.